Hotels & Accommodation
What to Do About Bed Bugs in a Hotel Room
If you find bed bugs in a hotel room, put your case in the bath, photograph what you see, and tell the hotel straight away. Ask for another room. Which?
Read More »
Hotels & Accommodation
What Happens If a Hotel Cancels Your Booking
What happens if a hotel cancels your booking is clearest on the money you already paid. If the hotel cancels a room it has accepted,
Hotels & Accommodation
Can a Hotel Take Your Passport and Keep It?
A hotel can ask to see your passport and write down what the law requires. Keeping the booklet, or a stored copy, is a different
Hotels & Accommodation
How to Fight a Hotel No-Show Charge (and When You Can’t)
There is no standard UK no-show fee. What a hotel takes depends on the rate you booked: a flexible rate is usually cancellable up to
Hotels & Accommodation
Left Something in a Hotel Room? What They Actually Owe You
Yes, often. A UK hotel can be liable for a guest’s lost or damaged property under the Hotel Proprietors Act 1956, and in some cases
Hotels & Accommodation
Hotel Staff in Your Room Without Permission: The UK Law
Can a hotel enter your room without permission? Yes, sometimes, and it does not have to ask you each time. A hotel guest is not
Family Travel
London Hotels for a Family of Five, Without Two Rooms
One London room for five exists, but you will not find it by searching for a family room. Booking sites match your exact party against
Hotels & Accommodation
What’s Open on Christmas Day When You’re Staying in a Hotel
Almost nothing is open on Christmas Day. No train operator runs a normal passenger service anywhere in Great Britain, large supermarkets are closed by law
Hotels & Accommodation
A Hotel Charged Your Card for Damage After You Left
A hotel charging your card after checkout is not automatically entitled to the money. Two separate questions decide it, and mixing them up is why
Hotels & Accommodation
Non-Refundable Doesn’t Always Mean No Money Back
A “non-refundable” label is a contract term, not a legal shield. It does not switch off the Consumer Rights Act 2015, and a term that
Shout Hotels is an independent hotel guide and a Booking.com affiliate partner. We earn a commission on bookings made through our links, at no extra cost to you.
© 2026 Shout Hotels Limited
© 2026 Shout Hotels Limited
